Privacy Policy
Sol Haven Wellness
Effective Date: May 2, 2026
Introduction
At Sol Haven Wellness, your privacy is deeply respected. This Privacy Policy explains how information may be collected, used, and protected when you visit this website or reach out to us about services.
This website is hosted on the Wix platform, and some data collection is handled by Wix on our behalf. Where relevant, this policy explains how that may affect your information.
Please take a moment to read through this policy. By using this website, you acknowledge that you have read and understood how your information is handled.
Information We Collect
Information you choose to share with us may include your name, email address, phone number, and any messages submitted through our contact forms.
Because this website is built on the Wix platform, Wix may also automatically collect certain technical information when you visit, such as your IP address, browser type, device information, and pages viewed. Wix may use cookies to gather this data. You can manage cookie preferences through your browser settings, though some parts of the site may not work properly if cookies are disabled. For more on how Wix handles visitor data, visit wix.com/about/privacy.
If you use any third-party tools through our site — such as our scheduling system, client portal, or telehealth platform — those services may collect information independently under their own privacy policies.
How We Use Your Information
Information collected through this website may be used to respond to your inquiries, share information about our services, schedule appointments, improve how the website works, and meet any legal or professional obligations we have as a practice.
Sol Haven Wellness does not sell, rent, or share your personal information with third parties for marketing purposes, ever.
Therapy Confidentiality & HIPAA
Reaching out through this website, whether by contact form, email, or phone inquiry, does not establish a therapist–client relationship. That relationship begins only after completing intake paperwork, signing informed consent, and attending an initial session.
If you do become a client of Sol Haven Wellness, your protected health information (PHI) will be handled with the utmost care and in full accordance with the Health Insurance Portability and Accountability Act (HIPAA). You will receive a Notice of Privacy Practices at the start of the intake process that explains your rights in detail.
We do not store any PHI on this website. As a general guideline, please avoid including sensitive health or clinical details in website contact forms, those are best discussed directly in a session or through our secure client portal.
We will never share your personal or health information without your written permission, except in limited circumstances required or permitted by law. These include:
• Coordinating care with other providers involved in your treatment, with your knowledge
• Submitting claims to your insurance company or billing service
• Responding to a valid legal order or subpoena
• Fulfilling our duty to warn when there is a credible risk of serious harm, as required by California law
• Complying with mandatory reporting obligations (such as suspected abuse or neglect)
We may also share limited information with trusted service providers, such as our electronic health records system or billing platform, who assist us in running our practice. These providers are bound by HIPAA Business Associate Agreements and may not use your information for any other purpose.
As our website host, Wix may have access to information submitted through this site (such as contact form messages) as part of providing hosting services. We do not store sensitive clinical information through Wix.
Sharing Your Information
Your Rights
You have rights when it comes to your personal and health information. These include the right to:
• Request a copy of your records or personal information we hold
• Ask us to correct information that is inaccurate or incomplete
• Request limits on how we use or share your health information
• Ask that we communicate with you in a specific way or location
• Opt out of non-treatment communications
To make any of these requests, simply reach out to us directly using the contact information below. We will respond within five business days.
Cookies & Third-Party Services
This website may use cookies or analytics tools to help us understand how visitors use our site. We may also use third-party platforms for scheduling, telehealth, client communication, and payment processing. Each of these providers operates under their own privacy policy.
You can turn off cookies in your browser settings at any time. If you have questions about a specific tool we use, feel free to ask.
Children's Privacy
This website is not directed to children under the age of 13, and we do not knowingly collect personal information from minors without verifiable consent from a parent or guardian. If you are a parent or guardian of a minor receiving services with us, please reach out to discuss your rights regarding your child's health information.
Questions and Concerns
If you have any questions about this Privacy Policy, would like to exercise any of your rights, or have a concern about how your information has been handled, we genuinely want to hear from you.
Sol Haven Wellness
PO Box 658, Manteca, CA 96336
Phone: (209)858-8007
Email: alana@solhavenwellness.com
Website: solhavenwellness.com
If you feel your privacy rights have been violated, you also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr/privacy. We will never retaliate against anyone for raising a concern.
Telehealth & Online Communication
If you use our telehealth services, we use a HIPAA-compliant video platform for all sessions. We recommend being in a private, secure space during your appointment.
Standard email and text messages are not fully encrypted, so we suggest keeping sensitive health details out of those channels. Our secure client portal is always the safest way to share anything confidential between sessions.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practice, the tools we use, or applicable law. The most current version will always be available on this page with the effective date noted at the top. Continuing to use this website after any updates means you accept the revised policy.